USE CASES

Everything you need to collect better feedback.

AllFeedback works across every business type — from e-commerce and SaaS to agencies and membership sites. Explore how teams use it to understand their users and grow.

E-COMMERCE

Post-Purchase NPS for E-Commerce Stores

Online stores live and die by repeat customers. AllFeedback makes it easy to display an NPS survey immediately after checkout — on the order confirmation page — asking customers how likely they are to recommend your store to a friend. The 0–10 NPS scale automatically classifies respondents as Promoters, Passives, or Detractors, giving you a clear loyalty benchmark to track month over month.

Auto-classify Promoters, Passives, and Detractors
Displays on WooCommerce order confirmation page
All data stays in your own WordPress database
NPS Survey WooCommerce Analytics

NPS SCORE — POST PURCHASE

+61 ↑ 8 pts this month
71%
Promoters
19%
Passives
10%
Detractors

RECENT RESPONSES

Order #4821 — Sarah M. 9 / 10
Order #4820 — James K. 8 / 10
Order #4819 — Priya L. 4 / 10
SAAS & DIGITAL PRODUCTS

Product Feedback for SaaS and Digital Products

Product teams need structured input, not just open-ended comments. AllFeedback’s Product Feedback and Feature Request templates give you a ready-made framework for collecting prioritized insights. Target the survey at specific dashboard pages so feedback is always in context.

Ready-made Product Feedback and Feature Request templates
Target surveys at specific dashboard pages or sections
Mix star ratings, radio buttons, and open text in one form
Feature Requests Star Ratings Analytics Dashboard

FEATURE REQUEST SURVEY

How would you rate our dashboard?

What feature do you need most?

Any other feedback? (optional)

BLOGS & CONTENT SITES

Reader Satisfaction for Blogs and Content Sites

Understanding whether your content resonates is difficult without direct feedback. AllFeedback lets you add a floating satisfaction survey to your blog posts — triggered after the reader has scrolled 70% of the article. The scroll-trigger and delay options ensure the survey appears only after genuine engagement.

Triggered at 70% scroll depth for genuine reader engagement
Floating overlay survey — non-disruptive and easy to dismiss
Configurable delay to prevent early survey fatigue
Scroll Trigger Floating Survey Delay Control

FLOATING SURVEY — SCROLL TRIGGERED

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TRIGGER SETTINGS

Scroll depth 70%
Delay after trigger 3 seconds
Show once per visitor Enabled
AGENCIES

Client Feedback for Agencies

Agencies working with multiple clients need a feedback system they can control entirely. AllFeedback runs on the client’s own WordPress site — no shared SaaS account to manage. Build a custom satisfaction survey, target it at the pages that matter, and share the analytics dashboard with clients.

All data lives on the client’s own WordPress install
Pull responses into external reports via REST API
Share analytics view with clients without sharing admin access
REST API White-label Data Ownership

CLIENT ANALYTICS DASHBOARD

347
Total Responses
74%
Completion Rate
12%
Abandonment
5
Active Surveys
Data hosted on client server ✓ Secure
SERVICE BUSINESSES

Customer Satisfaction (CSAT) for Service Businesses

Consultants, coaches, and service providers can use AllFeedback to measure customer satisfaction after key interactions — a completed project, a support resolution, or a booked appointment. Admin email notifications mean the team hears about negative responses immediately, not at month end.

Star rating + short text — fast and frictionless for customers
Instant admin email alerts on negative responses
Trigger after appointments, project milestones, or resolutions
CSAT Email Alerts Star Rating

CSAT SURVEY — PROJECT COMPLETE

How satisfied are you with our service?

Leave a note (optional)

“Great communication throughout the project…”

🔔

Low rating alert sent

admin@agency.com — just now

MEMBERSHIP SITES

Member Feedback for Membership Sites

Membership site owners need to know whether their content, community, and features are meeting member expectations. AllFeedback can target surveys exclusively at logged-in users, ensuring member feedback is separated from general visitor traffic.

Target surveys only at logged-in WordPress members
UUID tracking for consistent anonymous visitor identification
Prevents duplicate responses from inflating your metrics
User Targeting UUID Tracking Logged-in Only

AUDIENCE TARGETING RULES

Show to Logged-in users only
User role Subscriber, Member
Duplicate prevention UUID ✓ Active
Re-show after 30 days
Responses this month 218
PRODUCT TEAMS

Bug Reports and Feature Requests for Product Teams

The Bug Report and Feature Request templates are pre-configured to collect the structured information developers actually need: a description of the problem, steps to reproduce, expected vs. actual behavior, and a severity rating. AllFeedback keeps the reporting experience native to the product’s WordPress environment.

Pre-built templates for bug reports and feature requests
Collects severity rating, steps to reproduce, and expected behavior
All submissions stored locally, instantly viewable in admin
Bug Reports Severity Rating Templates

RESPONSES — BUG REPORTS

J

Login button broken on Safari

Bug Report — High Priority — 2 min ago

S

CSV export missing headers

Bug Report — Medium — 15 min ago

M

Add dark mode support

Feature Request — Enhancement — 1 hr ago

DEVELOPERS

Developer-Managed Feedback Infrastructure

For development teams who want a programmable feedback layer in WordPress, AllFeedback provides a clean REST API, a dependency-injection-based architecture, WP-CLI migration tooling, and action hooks on every key event. Push responses to a CRM, trigger Slack notifications, or export data to analytics pipelines.

Full REST API for custom integrations and external data pipelines
WordPress action hooks on every key feedback event
WP-CLI tooling and dependency-injection architecture
REST API WP-CLI Action Hooks

REST API — WEBHOOK INTEGRATIONS

POST /wp-json/allfeedback/v1/responses

New response received → Slack notified

action: allfeedback_response_created

Hook fires → CRM contact updated

ACTIVE INTEGRATIONS

Slack Notifications Active
HubSpot CRM Active
Google Analytics Active

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