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NPS Surveys

Measure customer loyalty
with built-in NPS surveys.

The Net Promoter Score question type is built directly into AllFeedback. Auto-calculate your NPS, segment respondents into Promoters, Passives, and Detractors, and track loyalty over time — all inside WordPress, all for free.

Available on: Free GPL-2.0 Licensed
Capabilities

Everything NPS can do.

Six capabilities covering every part of collecting, calculating, and acting on your Net Promoter Score.

One-Click NPS Question

Add the standard 0–10 NPS scale to any survey in one click from the question library. No custom markup, no setup steps, no code needed.

Auto Score Calculation

AllFeedback calculates your NPS automatically on every response. No spreadsheet, no formula — your current score is always visible in the dashboard.

Promoter / Passive / Detractor Split

Every response is automatically classified into one of the three NPS segments so you can see at a glance who loves your product and who needs attention.

Track NPS Over Time

Watch your score trend across weeks and months. Spot the impact of product changes, launches, or support improvements directly in your responses dashboard.

NPS Survey Template

Start from the built-in NPS Survey template with the score question and an open-text follow-up pre-configured. Customise the copy and launch in minutes.

Browse templates →

WordPress-Native

All NPS data lives in your WordPress database. No third-party NPS platform, no monthly seat fee, no data ever leaving your server.

Why it matters

Know your score. Act on it.

Auto

Score on every response

Your NPS is recalculated automatically each time a response comes in. No manual work, no exports, no formulas to maintain.

3

Segments tracked

Promoters (9–10), Passives (7–8), and Detractors (0–6) are split automatically so you always know the makeup of your audience.

100%

Data on your server

Every NPS response is stored in your own WordPress database. No external NPS platform, no data sharing, no third-party dependency.

Use Cases

Who uses NPS — and how.

Three real scenarios where NPS inside WordPress delivers immediate value.

Post-launch loyalty check

Deploy an NPS survey immediately after shipping a new feature to measure whether it moved the needle on loyalty — or created new detractors to address.

Start with NPS template →

Ongoing sentiment tracking

Run a recurring NPS pulse every quarter to track how customer sentiment shifts over time as your product, support, and experience evolve.

Start with NPS template →

Benchmarking across sites

Run the same NPS survey across multiple WordPress sites in your network to compare scores and identify which properties need the most attention.

Start with NPS template →
FAQs

Common questions.

Is NPS included in the free plugin?▼
Yes. The NPS question type and automatic score calculation are both included in the free version of AllFeedback with no limits or paid upgrade required.
How is NPS calculated?▼
NPS = % Promoters (scores 9–10) minus % Detractors (scores 0–6). Passives (7–8) are excluded from the calculation. AllFeedback applies this formula automatically on every new response.
Can I track my NPS score over time?▼
Yes. The responses dashboard shows all submissions with their scores and timestamps. You can review how scores shift over days, weeks, or months as more responses come in.
What’s the difference between NPS, CES, and CSAT?▼
NPS measures loyalty and likelihood to recommend. CSAT measures satisfaction with a specific interaction. CES measures how much effort a customer had to exert. AllFeedback supports all three via its question library.
Is my NPS data stored on my server?▼
Yes. All response data including NPS scores is stored in your WordPress database. No data is sent to Anthropic, ThemeGrill, or any external service.

All features. Free.
Native. Yours.

Every feature ships in the free plugin and runs entirely on your WordPress site.

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